Terms and Conditions

1. Eligibility

1.1 You represent and warrant that you are at least 18 years of age and legally competent to enter into binding contracts under applicable law.

1.2 If you are accessing the Website on behalf of an entity, you represent that you have authority to bind such entity to these Terms.

2. Scope of Services

2.1 The Website operates as an e-commerce platform for the sale of ready-to-eat food products.

2.2 All products are subject to availability and confirmation of order acceptance by the Company.

2.3 The Company reserves the right to modify, suspend, or discontinue any part of the Website or product offerings at its sole discretion without prior notice.

3. Account Registration and Security

3.1 To access certain features, Users may be required to create an account.

3.2 You agree to provide accurate, complete, and current information during registration.

3.3 You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3.4 The Company reserves the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

4. Product Descriptions and Pricing

4.1 The Company endeavors to ensure that all product descriptions, specifications, pricing, and images are accurate. However, inadvertent errors may occur.

4.2 The Company reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4.3 All prices are listed in Indian Rupees (INR) unless otherwise specified and are subject to change without notice.

4.4 Product images are for illustrative purposes only. Actual packaging or appearance may vary.

5. Orders and Acceptance

5.1 Placement of an order does not constitute acceptance by the Company.

5.2 An order shall be deemed accepted only upon dispatch confirmation.

5.3 The Company reserves the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability

• Errors in pricing or description

• Suspected fraudulent activity

• Payment authorization failure

5.4 If an order is cancelled after payment has been processed, a refund shall be issued to the original payment method.

6. Payment Terms

6.1 Payments must be made through authorized third-party payment gateways.

6.2 The Company does not store complete card or payment credentials.

6.3 You represent and warrant that you are authorized to use the selected payment method.

7. Shipping and Delivery

7.1 Delivery timelines are estimates and are not guaranteed.

7.2 The Company shall not be liable for delays caused by third-party logistics providers, force majeure events, or incorrect shipping information provided by the User.

7.3 Risk of loss and title for products pass to the User upon delivery.

8. Returns, Refunds, and Replacements

8.1 Due to the perishable and consumable nature of food products, returns are generally not accepted.

8.2 Refunds or replacements may be considered solely in cases of:

• Damaged products upon delivery

• Incorrect product delivered

• Expired product delivered

8.3 Claims must be submitted within 48 hours of delivery with supporting photographic evidence.

8.4 The Company reserves the right to determine eligibility for refund or replacement at its sole discretion.

9. Food Safety and Allergen Disclaimer

9.1 Products must be stored and consumed in accordance with instructions provided on the packaging.

9.2 Users are responsible for reviewing ingredient lists and allergen information prior to consumption.

9.3 The Company shall not be liable for adverse reactions resulting from allergies, improper storage, or misuse of products.

10. Intellectual Property Rights

10.1 All content on the Website, including but not limited to text, graphics, logos, product descriptions, trademarks, and design elements, is the exclusive property of the Company.

10.2 Unauthorized reproduction, distribution, modification, or exploitation of Website content is strictly prohibited and may result in legal action.

11. Prohibited Conduct

Users shall not:

• Engage in unlawful, fraudulent, or abusive activity.

• Attempt to interfere with Website functionality or security.

• Upload or transmit malicious software or harmful code.

• Use the Website for commercial resale without authorization.

Violation of this clause may result in immediate termination of access and legal action.

12. Third-Party Services

12.1 The Website may integrate third-party services including payment processors, logistics providers, analytics tools, and social media platforms.

12.2 The Company is not responsible for the acts, omissions, or policies of such third parties.

12.3 Use of third-party services is subject to their respective terms and conditions.

13. Limitation of Liability

13.1 To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to use of the Website or products.

13.2 The Company’s total aggregate liability shall not exceed the amount paid by the User for the specific product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Breach of these Terms

• Violation of applicable laws

• Misuse of the Website

15. Privacy and Data Protection

Use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the collection, processing, and storage of data as described therein.

16. Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, governmental actions, labor disputes, pandemics, or supply chain disruptions.

17. Termination

17.1 The Company reserves the right to suspend or terminate access to the Website at its sole discretion, without prior notice, for violation of these Terms.

17.2 Termination shall not affect accrued rights or liabilities.

18. Governing Law and Jurisdiction

18.1 These Terms shall be governed by and construed in accordance with the laws of India.

18.2 Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

19. Amendments

The Company reserves the right to modify these Terms at any time. Updated Terms shall become effective upon publication on the Website. Continued use of the Website constitutes acceptance of revised Terms.

20. Contact Information

For legal or contractual inquiries:

Pot & Ladle
Email: hello@potandlandle.com
Phone: +91 9962 00 25 00
Registered Address: 87, Babu Nagar III Main Road,
Medavakkam, Chennai 600100.
Tamilnadu, India.