1. Introduction
Welcome to Pot & Ladle (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.potandladle.com, an e-commerce platform selling ready-to-eat food products.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Data Collected
We collect different types of personal information to provide and improve our services.
Data Storage Location
Our website is hosted on secure servers. Data may be stored on servers located in India or through trusted third-party hosting providers with industry-standard security protections.
Registration Data
When you register on our website, we may collect:
Full Name
Email Address
Phone Number
Billing and Shipping Address
Password (encrypted)
Purchase Data
When you place an order, we collect:
Order details
Billing information
Shipping information
Transaction details
Payment confirmation (we do not store full card details)
Payments are processed through secure third-party payment gateways.
Support Data
If you contact us for customer support, we may collect:
Name
Email address
Phone number
Order details
Communication history
Comments
When visitors leave comments on the site (if enabled), we collect:
Data shown in the comments form
IP address
Browser user agent string
This helps detect spam and ensure website security.
Contact Form
When you submit a form through our website, we collect:
Name
Email address
Phone number
Message content
kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics may collect:
IP address
Device information
Browser type
Pages visited
Time spent on pages
This data is anonymized and used strictly for performance improvement and marketing insights.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We may share limited data with trusted third parties such as:
Payment gateways
Shipping partners
Website hosting providers
Analytics providers
These third parties only process data necessary to perform their services and are required to protect your information.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
If you are located in the European Union, you have additional rights under GDPR:
Right to data portability
Right to restrict processing
Right to object to processing
Right to lodge a complaint with a supervisory authority
We process data in compliance with applicable international privacy standards.
10. Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies separately.
11. Release of Your Data for Legal Purposes
We may disclose your personal information if required to:
Comply with legal obligations
Respond to lawful government requests
Protect our legal rights
Prevent fraud or misuse of our services
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.