Effective Date: 14th February 2026
Website: www.potandladle.com
This Refund & Replacement Policy governs purchases made through www.potandladle.com (the “Website”) operated by Pot & Ladle (“Company”, “we”, “our”, “us”).
By placing an order on our Website, you agree to the terms set forth below.
1. Nature of Products
Pot & Ladle sells ready-to-eat food products that are:
Consumable
Perishable in nature
Hygienically sealed
Safety-controlled
Due to food safety regulations and hygiene standards, products once delivered cannot be returned for resale.
2. General Return Policy
2.1 We do not accept returns for ready-to-eat food products once delivered.
2.2 Returns are not permitted for reasons including but not limited to:
Change of mind
Taste preference
Ordering the wrong product
Delay caused by courier beyond our control
Minor packaging design variations
3. Eligibility for Refund or Replacement
Refunds or replacements will only be considered under the following circumstances:
3.1 Damaged Product
If the product is physically damaged at the time of delivery.
3.2 Incorrect Product Delivered
If you receive a product different from what was ordered.
3.3 Expired Product Delivered
If the product delivered is past its expiry date.
4. Claim Procedure
4.1 All claims must be reported within 48 hours of delivery.
4.2 To initiate a claim, please email:
hello@potandladle.com
Include:
Order ID
Full name
Contact number
Clear photographs of:
Outer packaging
Inner packaging
Batch number
Expiry date
Visible damage (if any)
4.3 Failure to provide photographic evidence may result in rejection of the claim.
5. Verification Process
5.1 All claims are subject to internal verification.
5.2 The Company reserves the sole right to determine:
Validity of claim
Eligibility for refund or replacement
Mode of compensation
5.3 If approved, the Company may offer:
Replacement product
ORRefund to the original payment method
6. Refund Processing Timeline
6.1 Approved refunds will be processed within 7–10 business days.
6.2 The refund will be credited to the original payment method used at checkout.
6.3 Payment gateway processing timelines may vary depending on banks and financial institutions.
7. Non-Refundable Situations
Refunds shall not be provided in the following cases:
Incorrect shipping address provided by customer
Delivery failure due to unavailability of recipient
Refusal to accept delivery
Minor leakage or packaging dent that does not compromise food safety
Consumption of product before raising complaint
8. Order Cancellation Policy
8.1 Orders may be cancelled only before dispatch.
8.2 Once the order has been dispatched, cancellation requests will not be accepted.
8.3 If cancellation is approved before dispatch, the refund will be processed to the original payment method within 7 business days.
9. Limitation of Liability
In all cases, the Company’s liability shall be limited to the purchase value of the specific product in question.
The Company shall not be liable for:
Indirect damages
Health issues arising from improper storage
Loss due to delay by courier partners
10. Contact Information
For refund or replacement requests:
Pot & Ladle
Email: hello@potandladle.com
Phone: +91 9962 00 25 00
Address:
87, Babu Nagar III Main Road
Medavakkam, Chennai 600100
Tamil Nadu, India